Category Archives: What Customers Should Know

Getting from E to F (Fuel Gauge Problems)

Who thinks about their fuel gauge?  You probably don't… until it doesn't work any more.  Then you have to guess how much fuel is in your tank, and that's no way to live life on the road.  Fuel gauges, like every other part in your vehicle, can fail.  And when yours stops working, you will probably want to head over to your service facility soon, because no one relishes running out of fuel. The fuel gauge system is much more than just the gauge you can see on your instrument panel. Most systems have a float inside the fuel tank that goes up and down depending on the fuel level.  It's called the fuel sending unit, and it sends an electrical signal to the gauge (on the dash) telling it to display how much fuel is left in the tank.  So, what could go wrong?  Well, a few things.  For one thing, corrosion from bad fuel can cause it to stick and it won't move up and down any more.  So you could fill up your tank and the gauge would still rea ... read more

Passing the Test (How to Prevent Emissions Test Failure)

Vehicle emission testing has become ubiquitous in North America and for a good reason.  Clean air quality is important for the environment and all of us.  Since vehicle emissions are among the main causes of air pollution, emission testing can alert you to problems in your vehicle than can be fixed so it won't needlessly pollute. Emissions tests are looking for certain toxic gases internal combustion engines produce, such as nitrogen oxide, particulate matter, non-methane organic gases and formaldehyde.  Emissions control systems reduce these gases if they are working properly.  The best way to minimize pollution is to keep those vehicle systems working properly, and periodic inspection and maintenance is the key.  So if you want to make sure your vehicle will pass an emissions test, it helps to know what might go wrong. Let's start on the easy one.  Your gas cap could be loose, allowing vapors to escape into the atmosphere.  The most common solution ... read more

Greeted by a Screech (Loud Noise when Starting Vehicle)

No one likes to be greeted in the morning by having someone screech at you.  The same goes for a loud, high-pitched noise your vehicle greets you with every time you start the engine.  If you're wondering if that's normal, no, it isn't.  And it is worth getting checked out.  The good news is that it might be nothing serious.  Then again, it may be. The first things to suspect any time you hear a high-pitched sound coming from the engine are belts.  They have tension on them and they're trying to turn lots of different pulleys, pumps and other equipment the engine needs to work properly.  The noise could come from the belts starting to wear out and dry out. If one of those belts breaks at an inopportune time, not only can it strand you somewhere, the damage to the engine could be very expensive to fix. Other things that will cause a high-pitched sound are the pulleys and tensioners.  The tensioners keep the right amount of pressure on the belts an ... read more

Why You Have an O2 Sensor (Oxygen Sensor)

If someone asked you what gas made up the largest portion of the atmosphere, what would you guess? Well, it's not oxygen; it only makes up 20.9 percent.  But since we're talking about oxygen, you should know that your vehicle uses oxygen sensors to make sure your engine is running the way it should. The oxygen sensors measure how much oxygen is in your exhaust.  If there's too much, it means there's a problem with the mixture of fuel and air.  The sensor sends signals to computers in your engine and adjusts the mixture so it maximizes performance and efficiency.  It does this constantly.  Many vehicles have multiple oxygen sensors.  Some have one close to the engine, another close to the muffler.  Two measurements are better than one since they allow readings to be more accurate.  You may have a vehicle with a dual exhaust, so you'd have twice as many oxygen sensors. Your oxygen sensors can fail.  One thing that can damage them is contaminat ... read more

Start Me Up (Ignition Systems)

When you start up your gasoline engine car, you may not know that it's using the same ignition principles as it has for decades.  You have spark plugs that require enough power so a spark can jump across a gap at its tip.  Years ago, a vehicle's 12-volt system had to produce 15,000-25,000 volts to do that, so engineers came up with something called an ignition coil that bumps up the voltage. It also has to be done at just the right interval called timing. The first systems had a distributor, a mechanical device with a rotating disc that switched the power to the ignition coil on and off.  That higher voltage then was sent to the spark plugs at the correct time interval. But the mechanical "points" had to be replaced and adjusted every 12,000 miles/20,000 kilometers.  Engineers later replaced the switching mechanism with solid state ones, but they still needed replacement after 120,000 miles/200,000 kilometers. The next evolution came in the 80's when the distributor ... read more

The Neglected Windshield (Windshield Care)

You look at it every day, yet you don't really see it.  We're talking about your vehicle's windshield, and if you're not seeing it at all, that's probably a good sign.  The fact is that unless our windshields get fogged up, hazy or cracked, we don't pay all that much attention to them.  Considering how vital front visibility is in a vehicle, paying a little more attention to your windshield will pay off in the long run. Keep it clean!  In ancient times when gas stations had attendants who filled your tank for you, they used to clean the outside of your windshield while the fuel was being dispensed. In these days of self-serve gas, we don't have that luxury any more.  But it's a good idea to clean your windshield regularly, even when it's not filthy. If you let dirt build up on the outside, it acts like fine sandpaper when you turn on your wipers when the glass is dry. Really, try to avoid turning on your wipers unless your windshield is wet.  If you must u ... read more

The Right Stuff (Choosing Replacement Parts)

Let's face it.  Vehicles are complicated machines, each having thousands of parts.  And since they're subjected to heat, cold, vibrations, bumps and much more, these parts wear out and need to be replaced.  When your service advisor says you need a new part, you may have many options.  Let's say you need a new muffler.  One choice would be to get exactly the same part that was installed when the vehicle was manufactured.  The advantages are that it will perform the same way as the one it's replacing and will likely last about the same amount of time as the original. Some mufflers are made by the same companies that supplied the automaker when your vehicle was new (they call that an OEM part—Original Equipment Manufacturer).  And often those are the same as the part you'd buy from a dealer. A reputable vehicle service facility will know which ones these are because they replace mufflers all the time and do their homework. The good news is there a ... read more

If You Drive Like a Maniac (Aggressive Driving is Bad for a Vehicle)

When someone mentions driving like a maniac, they're not talking about you, surely? Besides the safety issues of aggressive driving, you should know that your vehicle will last a lot longer if you'll just mellow out a little.  Here are four traits good drivers follow if they want their vehicles to go the extra distance. Cool—The driver who can't wait to get to the next stoplight is just shortening the life of his or her vehicle.  Jackrabbit starts and uneven acceleration hurts your engine because the valves and cylinder heads are stressed more.  All of those moving parts will wear out faster as well as other components that are connected.  That means things like the air conditioner, power steering pump… just about anything that attaches by a belt or a pulley.  Oh, and you'll be generating more heat.  Heat is one of a vehicle's worst enemies. Warm—If you get in your cold vehicle which has been sitting overnight, start it up and rev the en ... read more

A Real "Pane" (Window Maintenance and Repair)

It's pretty frustrating when your driver's window won't work.  You can't get your food at the drive-thru without opening the door, have a tough time using the ATM from your vehicle, can't have that fresh breeze blowing through your hair as you listen to your favorite road tunes. Plus, there's a safety factor.  Your windows provide an escape route in case you need to get out and the doors won't work.  Let's take a look at what's going on when your window won't operate. Most vehicles these days have power windows.  They have an electric motor in each power window and sometimes those fail.  They often give you a warning that they're on their last legs by making a noise or hesitating, so if you get a sign like that, have a technician check it out. Loss of power can also be due to a blown fuse, a bad switch or faulty wiring. All windows have something called a regulator that moves the glass up and down.  They have a lot of moving parts in them which can break ... read more

Your Vehicle is Talking to YOU (Service Warning Signs)

Your vehicle may be like that famous battery bunny, the one that just keeps going and going.  But while it may seem sometimes like you never need to take your vehicle in to be worked on, there are some things you should keep your eyes, ears and nose out for. They are warning you about something that needs attention at your vehicle service facility. If a warning light is on, don't ignore it; do something about it.  There are warning lights for battery, oil, engine heat, tire pressure… you name it.  And the manufacturer put them there for a reason.  They're telling you something isn't normal. So when one goes on, have it checked out soon, especially the blinking Check Engine light.  The earlier you have any warning light issue diagnosed, the more likely you are to avoid a more serious problem. If your vehicle is vibrating or shaking, it's not only annoying, it could signal trouble.  You can bet your vehicle didn't do that when it came out of the fact ... read more

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